Frequently Asked Questions

Everything you need to know about your Lace Lab experience.

How long does shipping typically take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that sale items and limited edition releases are final sale.

How do I know which lace size to choose?

We recommend measuring your current shoelaces from tip to tip for the most accurate fit. You can also refer to our comprehensive Size Guide located on each product page which suggests lengths based on the number of eyelets.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Shop Pay Installments.

Are your laces sold in pairs?

Yes, all shoelaces listed on our website are sold as a complete set of two laces, enough for one pair of shoes.